GUARANTEE/RETURN POLICY

WE OFFER A 30 DAY RETURN POLICY ON ALL ORDERS.

If you don’t have a positive experience for any reason, please let us know and we will do our best to help you.

We offer contact support 365 days of the year, including holidays. please contact us if you need an order returned. We will respond within 1-2 business days.

To return an item, please make sure you are in full accordance with our following return policy:

  • Items must be sent back within 30 days of the delivery date.

  • Items must be unworn, unwashed, and have original tags attached.

  • Items must be free of stains, makeup, deodorant, or wear.
  • All returns will be refunded via store credit in the form of a discount code.
  • Returns are processed within 1-7 business days after your item(s) are delivered.
  • We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
  • Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please message through email or fill out our contact box for assistance before returning.
  • Return packages must include a return request form OR packing slip. If these are not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
  • DACULTURE is not responsible for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.